Terms & Conditions

Thank you for accessing this Website www.meatandcleaver.co.uk. Please read these User Conditions before using this site which is operated by Meat & Cleaver Limited, a company incorporated in England, whose registered office is at Bretts Farm Chelmsford Road, White Roding, Dunmow, Essex, England, CM6 1RF (registered with company number 11671133) and registered for VAT purposes with number 311 5996 02.

We operate this site for the purpose of promoting and selling the products and services supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.

The use of our website www.fullersfamilyfoodhall.co.uk and the purchase of products from Fullers Family Food Hall and Fullers Family Butchers through this website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

1. Prices, descriptions and availability of goods

Meat & Cleaver is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been placed which contains products that are currently unavailable, a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. Meat & Cleaver are not responsible for any discrepancies regarding the processing of a refund. 

Meat & Cleaver is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.meatandcleaver.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

2. Delivery

Our products will be sent in insulated boxes directly to you. Additionally, cooling ice pads will be used to extend the low temperature. So your meat stays frozen until it reaches your door.

If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you. Note that if not delivery message is left, the box will be returned to the depot and could result in the products being unsuitable for consumption. Fullers Family Food Hall will not be liable for any products wasted in relation to the delivery note. They will also send you a message, either text or email, providing an hour slot for the delivery of your box.

We deliver all around mainland Britain, excluding the Highlands and Islands.

A national courier is used for all deliveries.

If you’ve placed your order before 2pm we’ll collect your goodies on the same day. Your box will then be delivered on weekdays directly from our shop to your door within 24 hours. Orders after 2pm will be collected and dispatched the next weekday and then delivered on weekdays within 24 hours. The delivery charges are depending on the value of your order.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.

3. Payment & Security

The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider Stripe to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).

4. Cancellations, Complaints and Refunds

You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us the batch number and the reason why you are disappointed with the product.

We will then consider either giving you a refund or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it. Email to: info@meatandcleaver.co.uk, phone: 01279 876 575

5. Copyrights and Trademarks

Fullers Family Food Hall reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: info@meatandcleaver.co.uk.

In the event of infringement Meat & Cleaver, reserves the right to raise legal proceedings to protect its commercial interests.

6. Information Collection and Sharing

We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email info@meatandcleaver.co.uk or phone 01279 876 575

7. Cookies

We use Cookies containing the users data, these are stored on your computer and used to remember your identity and to enable your shopping basket contents to be stored until your next visit. The website also uses temporary Cookies used to track your searches, basket items and checkout details. Some internet security software may block the use of temporary Cookies or you may have this function disabled in either case you may not be able to use the website effectively. Please contact us if you experience difficulties and we will do our best to help.

DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

8. Log Files

We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

9. Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

Meat & Cleaver: Cleavers

Terms of Use

1. About these Terms of Use

Last updated: 21 March 2019

We are Meat & Cleaver Limited incorporated in England and Wales under company registration number

11671133. Our registered office is at Bretts Farm, Chelmsford Road, White Roding, Dunmow, Essex, CM6 1RF. Our registered VAT number is 311599602.

These Terms of Use apply to the use of this website, regardless of how you access it. Please read these Terms of Use carefully before you proceed.

We may, at any time and without notice, terminate your access to or use of this website. If we do so, you do not have the right to bring any claim or claims against us.

2. Consent to Terms of Use

By using this website you agree to these Terms of Use.

If you do not agree to these Terms of Use, please do not use this website. These Terms of Use were last updated on the date shown at the top. We may change these Terms of Use at any time by posting an updated version on our website, so you may wish to check it before using this website. You may only use this website for lawful purposes.

3. Copyright notice

Unless we expressly state otherwise, the copyright and any other intellectual property rights, including but not limited to design rights, trade marks and patents appearing anywhere on this website remain our property, whether owned by or licensed to us.

You may not use any of the material on this website without our prior written permission for your own commercial purposes, whether by reproducing, copying, downloading, printing, linking to, editing, broadcasting, distributing or otherwise. You may use it for your own personal non-commercial use.

4. Disclaimer

Accessing or using this website or its content in any way is done entirely at your own risk. You will be responsible for any loss or damage to any computer, device, software, systems or data resulting directly or indirectly from the use or inability to use this website or its content.

We are under no obligation to provide uninterrupted access to this website. We reserve the right to restrict your access to this website at any time and for any reason.

We do not guarantee that the contents of this website will be free of errors, bugs, worms, trojans or viruses or otherwise make any representations as to the quality or accuracy or completeness of the content available on the website including, but not limited to any price quotes, stock availability data or non-fraudulent representations. You are responsible for maintaining appropriate software on your computer or device to protect you from any such errors, bugs, worms, trojans or viruses.

To the fullest extent permissible by law, we exclude any and all liability to you resulting from your use of the website or connected to these Terms of Use. This exclusion includes but is not limited to any type of damages, loss of data, income or profit or loss or damage to property belonging to you or third parties arising from the use of this website or its contents.

Nothing in these Terms of Use is intended to limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

5. Links to third party websites

This website may provide links out to websites or other online resources under the control of third parties. Any such links are provided solely for your convenience. We have no control over the contents of these third-party resources. We are not responsible for the contents of any linked websites and do not endorse them in any way.

6. Links from third party websites

You can only link to our website with prior written permission from us. We reserve the right to withdraw any such permission at any time.

7. Privacy policy

We take your privacy and the protection of your data very seriously. We may gather and/or use certain information about you in accordance with our privacy policy. Please see our separate privacy policy for more information.

8. Entire agreement

These Terms of Use are the entire agreement between us and you, and supersede any and all prior terms, conditions, warranties or representations to the fullest extent permitted by law.

9. Applicable law

This Agreement shall be governed by the law of England and courts of England and Wales will have exclusive jurisdiction in relation to these Terms of Use.