Delivery Information
Guaranteed Next Day Delivery costs £5.00*
MEAT DELIVERY CHARGES
Our delivery charge for UK mainland deliveries (may exclude some parts of Scottish Highlands) to a single UK mainland address is £5.00.
Orders over £50 to UK mainland addresses are carriage free.
We will make every effort to ensure your meat delivery is left in a safe place if you, the home owner is not available. We can leave with a neighbour or in a place you have told us when at the website checkout (e.g. porch, garage etc).
Once the meat leaves our outlet it is the responsibility of the customer to ensure delivery can be made. We reserve the right to refuse refunds based on a non delivery due to the home owner being unreachable.
*Guaranteed Next Day Delivery charge includes gross weight and packaging of order, and includes VAT
LOCAL DELIVERIES
Deliveries within a 15mile radius (approximately) will be delivered by Meat & Cleaver providing a truly personal service to our customers. Look out for our branded van in the local area and be sure to give us a wave if you see us!
SPECIAL REQUESTS
Whether you would like us to deliver to a neighbour, or cut your meat a specific way, we can accommodate most requirements, just ask! We can prepare all meat to order, so if there’s something unusual you would like, our skilled butchers can help. Simply add a note in the check out process.
MEAT DELIVERY METHOD
Meat & Cleaver deliveries are made by DPD Next Day Delivery.
We will deliver our products in specially designed containers to anywhere in the mainland UK. Any order placed before 10am will be delivered the next working day (Tuesday-Friday). DPD courier collects the completed orders from Meat & Cleaver and delivers them direct to your door.
Customers can give additional delivery instructions for their order online at the time of purchase.
ORDER STATUS – DELIVERY WITH DPD
When you place an order with us we want to ensure our service continues with our courier, DPD. Using your unique tracking number provided in the confirmation, ensure your delivery suits you. If you are not going to be at home for a delivery, you can divert your parcel to a local DPD Pickup Point and collect it at your convenience, reschedule your delivery or have your goods delivered to a neighbour.
You can track your parcel on https://www.dpdlocal-online.co.uk/tracking/
DPD Predict & Follow My Parcel
DPD is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by SMS and email, so you won’t have to wait in all day.
What’s more, it enables receivers to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute time-slot.
DELIVERY DAYS
Any UK mainland order placed before 10am from Monday to Thursday will be delivered the next day (Tuesday-Friday). The earliest delivery day after a bank holiday is Wednesday.
Please note, orders received after 10am will not be processed until the next working day.
Orders received after 10am on a Thursday will not be processed until Monday for a Tuesday delivery.
| ORDER DAY | EARLIEST DELIVERY DAY |
|---|---|
| Monday – before 10am | Tuesday |
| Monday – after 10am | Wednesday |
| Tuesday – before 10am | Wednesday |
| Tuesday – after 10am | Thursday |
| Wednesday – before 10am | Thursday |
| Wednesday – after 10am | Friday |
| Thursday – before 10am | Friday |
| Thursday – after 10am | Tuesday |
| Friday | Tuesday |
| Saturday and Sunday | Tuesday |
Scottish Highlands & Islands
Our Delivery Service applies to all orders to Mainland UK excluding Scottish Highlands and other remote areas. Due to additional courier charges, a surcharge may apply to remote areas of Scotland, and areas outside Mainland UK.
Due to the fact that delivery can take up to 5 days to reach the Scottish highlands and islands, we are unlikely to be able to deliver our fresh meat to you.
If in any doubt or you need to contact us, please email us at info@meatandcleaver.co.uk.
PACKAGED FOR FRESHNESS
Your meat order will be securely sealed and delivered in a temperature controlled polystyrene cool-box, and your meat is packed along with specially designed ice packs.
Your meat will be kept below 4°C from the time we cut it, until you receive it, so it will always arrive fresh and in perfect condition.
100% FRESHNESS GUARANTEE
Your meat order will be securely sealed and delivered in a temperature controlled polystyrene cool-box. Your meat will be kept below 4°C from the time we cut it, until you receive it, so it will always arrive fresh and in perfect condition.
We promise your complete satisfaction. That is our commitment to you.
Our insulated expanded polystyrene box is leak proof and sturdy and designed to keep the inside cool.
Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 48 hours.
When the ice does melt, it stays as a gel, which prevents the delivery becoming wet.
